In order for us to ensure that we continue to treat our customers fairly, we would welcome you to submit your feedback using our customer satisfaction survey.

The directors and staff of MFL Insurance Group Ltd are committed to treating customers fairly and providing them with a thoroughly professional service.

Our clients have become accustomed to high-service standards and we strive to maintain and exceed their expectations of us.

Consequently, we wholeheartedly endorse the Financial Conduct Authority’s (FCA) Treating Customers Fairly (TCF) initiative and seek to achieve its six outcomes.

Internal principles: treating customers fairly

We ENDORSE the TCF initiative at MFL Insurance Group Ltd by adopting the following internal principles as a guide to how we treat our customers:

Ensure competence in all we do for customers;
Needs of customers are properly identified and always paramount;
Don’t take advantage of customers;
Offer suitable advice and take account of customers’ circumstances;
Resolve all queries & complaints quickly and professionally;
Service to customers should be as they were led to expect;
Explain all insurance matters clearly without misleading customers.

In order for us to ensure that we continue to treat our customers fairly, we would welcome you to submit your feedback using our customer satisfaction survey.

All clients who respond to the survey will be entered into a monthly prize draw for £25 worth of Marks & Spencer vouchers!