Client feedback is very important to us. It means we can celebrate our successes, and also use negative feedback to inform our training, staff development and processes.
If you feel like at any point you need to speak to us about your feedback, please contact us using the details below.
Starting a relationship on the Right Terms You met the Client for the first time, they were impressed with your suggestions and ideas, a fee has been agreed and off you go. While you are in this ‘honeymoon’ period, everything seems positive, but the position may change as the contract progresses, and situations may arise […]
We are increasingly aware that some Practices have found themselves required to seek FinancialConduct Authority (FCA) Authorisation, usually at the behest of certain lenders unwilling it seemsto rely on RICS Regulation as a Designated Professional Body (DPB). This does mean that the practice is subject to the Financial Ombudsman Service (FOS), the FCA’sfinancial services dispute […]
