Client feedback is very important to us. It means we can celebrate our successes, and also use negative feedback to inform our training, staff development and processes.
If you feel like at any point you need to speak to us about your feedback, please contact us using the details below.
Starting a relationship on the Right Terms You met the Client for the first time, they were impressed with your suggestions and ideas, a fee has been agreed and off you go. While you are in this ‘honeymoon’ period, everything seems positive, but the position may change as the contract progresses, and situations may arise […]
Having received a number of requests from members on this topic and following on from our Autumn bulletin which considered Professional Indemnity Insurers’ attitudes to lending valuation work, we now consider by way of this additional Practice Note how your firm might be able to further help itself in managing risk from a professional perspective. […]
