Did all staff dealing with your insurance affairs appear competent? YesNo

Did we accurately identify your insurance demands and needs? Were those demands and needs always paramount? YesNo

Did you feel that we or your insurers took advantage of you in any way? YesNo

Were you provided with suitable advice? Did that advice take full account of your circumstances? YesNo

Did we deal with insurance matters quickly, professionally and within agreed time scales? YesNo

Has the service been as you were led to expect? YesNo

Were you provided with clear information about the insurance products offered? YesNo

Were you provided with clear advice and recommendations upon receipt of the insurance quotations? YesNo

Were our staff polite, courteous and professional at all times? YesNo

Do you have any other observations about the service provided? YesNo

Were you satisfied with the overall service you received and would you recommend us to other firms? YesNo

Are you happy for us to use your comments and feedback in our marketing material? YesNo

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